Service

We only supply to the trade and not to consumers. You can find our products in plenty of well-stocked garden centers, builders’ merchants and DIY stores, as well as florists. No doubt, you will find one near you.

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We produce nearly our complete range of products in Germany. Ceramic products from bowls to mini-pots are produced in Kleinheubach am Main. We manufacture our range of plastic products for indoors and outside in Neukirchen/Pleisse.

Unfortunately, a works tour is not possible for private individuals due to insurance reasons.

No, we don’t have a factory outlet or similar. We sell exclusively to the trade.

With this link you can find dealers near you who sell Scheurich products:

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Our catalogues are developed exclusively our trade customers.

Nevertheless, if you’d like to have a look, you’ll find the latest editions of our catalogues here:

>> Catalogues

We supply our products to businesses worldwide. Those businesses make their own independent decisions about selling prices. We cannot and must not have any influence on their pricing. If you have a question regarding the price of a product, simply call your local dealer.

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Our products are guaranteed for a period of 2 years. Nevertheless, if unexpected problems occur with your Scheurich product, please contact the store where you purchased the product. They will undoubtedly be pleased to help you further.

And: Our Indoor Ceramics Made In Germany are guaranteed 100 % waterproof. Find out more here.

Ceramic products shouldn’t be cleaned in a dishwasher. We recommend cleaning our cover-pots and vases by hand with lukewarm water and possibly washing-up liquid. High temperatures and extremely aggressive dishwashing detergents could possibly damage the high-quality surface finish of the products.

One of the many practical features of most of our outdoor planters is the special water drainage hole with closure. The drainage hole prevents waterlogging in the event of heavy rainfall. Outdoors, the plug is stored safely in the “parking position” in the base of the planter. If taking the planter indoors, the plug is readily available and seals the opening completely without dripping. This turns the planter into a multi-talent for both indoors and out.

If you’ve lost the water drain hole plug for your outdoor planter, please contact the store where you purchased it.

In general, our planters are UV and frost resistant. In individual cases, however, this may depend on what has been planted and the moisture of the soil in the pot. If the soil contains a lot of water, this can result in damage to the pot in extremely low sub-zero temperatures.

You can find out more about our product’s features here.

We have saucers in matching colors and corresponding to the respective diameters for a large number of our outdoor planters.

Please make sure that you always water your plants normally. The water reservoir in Bördy and the other water reserves is dispensed slowly and is therefore also available to the plants. This means the plants don’t have to be watered so frequently. Watering the plants, however, is not possible by “just” filling up the water reservoir, i.e. the plants need more moisture than is dispensed by the water reservoir.

You can find more information in our “How to Bördy” article in the Scheurich Blog.

The best way to clean and descale you Bördys (or any other water reserves from Scheurich) is to wipe them out with a solution of warm water and vinegar (please only use a moderate amount of vinegar). Or place them in the water and vinegar solution for about 10 minutes and then wipe off any residue on the plastic body and clay cone.

Rinse your Bördys, Froggy and Copas out thoroughly with clear water before using them again to water your plants. This will ensure that no remaining vinegar comes into contact with your plants’ roots.

To ensure your Bördy, Froggy or Copa has the longest possible service life, please do not put any additives such as liquid fertilizer or similar substances into the water as this could prevent the products from functioning properly (regular supply of water to the plant).

We don’t recommend using Bördy, Froggy or Copa for orchids. The clay cone and the soil must be in “close contact” to ensure that the water dispenser’s clay cone can deliver the water evenly into the plant soil. This cannot be guaranteed, however, because nearly all orchids are planted in special orchid substrate which is much coarser and more permeable than ordinary plant pot soil. Nevertheless, you are welcome to use the water reserves as a chic eye-catcher in your orchid pot if you want – but please be careful not to damage the sensitive roots with the clay cone.

Please check the switch on the bottom of the solar panel. This must be set to the “ON” position so that the Bördy Starlight can function. If using for the first time, it’s possible that the battery needs charging by sunlight first.

If your Bördy Starlight stops functioning after you’ve been using it for a long time, it’s possible that the battery may need changing.

You can find more information in the following operation instructions. 

Have you tried turning the wheel located at the front of the spray nozzle? Very often, this hasn’t been opened completely which prevents the Sprayman/Sprayboy from spraying correctly. Or possibly the spray nozzle is clogged. In this case, simply remove the nozzle and rinse out briefly with clear water.

The best way to clean your watering can is with a soft, fluff-free cloth and a warm solution of water and small amount of vinegar in order to remove any possible residue. Rinse the watering can thoroughly with clear water before using it again to water your plants; this will ensure that no remaining vinegar comes into contact with your plants’ roots.

Production of most of our household classics ended several years ago and they are no longer being distributed by us. These include Schlemmertopf (clay baker), Rumtopf (rum bowl), Tontopf (clay pot), Brotfrischtopf (bread container), Kressegärtchen (cress garden), Fisch-Schlemmertopf (fish clay baker), baking dishes, Creperie (pancake baker), Aromatopf (preserving pot), Keramat, Kerastar, Knuspertopf (micro roaster) and Keragrill (top grill). Replacement parts are no longer available for these products.

You can have a look at and/or download a variety of recipes and instructions from the following links:

Clay baker recipes

Clay baker instructions for use

Rum bowl recipes

Clay pot instructions for use